Citrus Pear respects the privacy of our customers. This Privacy Notice applies to personal information collected by Citrus Pear in connection with the services we offer, and the Notice describes how and why we collect, use, and share the personal information relating to our websites and other online platforms.
By using our website, you agree to our processing of personal information for the purposes stated in this Notice. If you do not agree with our collection, use, or sharing of personal information, please do not use the site.
From time to time, Citrus Pear may offer new services. New services will be subject to this notice unless the services change the way we collect, use, or share your personal information. If the new services change our privacy practices, we will update this notice.
PRIVACY NOTICE CONTENTS
Information Collected
Information Sharing and Use
Information Protection
Information Choices
Linked Websites
Personal information is information that can be used to identify you directly or indirectly. Personal information is collected to provide our users a quality, customized experience. You are not required to provide Citrus Pear with any requested information; however, many services may not be available if we do not collect specific personal information elements.
Direct Collection
Citrus Pear collects the personal information you voluntarily disclose when you interact with our services, e.g., create an account, request information, contact us, download materials, participate in promotional communications, or purchase products or services through our platform. The types of personal information requested will relate to the purpose of its collection. Examples of requested information may include contact information, payment information, shopping history, mailing address, phone number, email address, contact preferences, posted information, and payment information, to name a few.
Personal information may also be collected through third parties. This information may be collected by related business partners, social media sites, companies that provide supplemental information about you (e.g., data aggregators), and others (family, friends) who provide us your personal information, as they share a product, service, or promotion with you.
Indirect Collection
Citrus Pear has a legitimate interest in understanding how consumers use its website. We may collect certain information automatically through the use of Cookies and/or Internet Protocol (“IP”) address tracking. In general, this information is used to deliver and optimize online content, personalize content, and/or recognize you across multiple devices. This information may include information relating to your browser, computer, operating systems, internet service providers, and other similar information. Moreover, information is gathered about the website areas you visit and the links you may select. You may adjust your browser to limit or refuse cookies or to alert you when cookies are being sent. If you disable cookies, however, the full functionality of some our webpages may not be available to you.
We may utilize Google Analytics, a web analysis service, to better understand your use of and journey through our websites, applications, and services. Google Analytics collects and reports information such as how often users visit a website, what pages they visit, and what other sites they previously visited. Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the Websites to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. To opt out of the Google Analytics advertising features outlined above, follow the instructions at Google Analytics Opt-Out.
Your personal information will not be sold. We will not share your information with any third party outside of our organization, other than service providers who are necessary to comply with a law or fulfill your request, e.g., payment platforms, product delivery.
Citrus Pear uses and shares your personal information only for specific and limited business purposes. For example, information may be used to:
Communicate information
Personalize and improve service
Understand user interests
Handle and answer inquiries
Deliver requested newsletters
Authenticate the identity of individuals
Complete a purchase
Process payments
Process returns
Control information
Understand and assess the interests of consumers
Improve the functionality of our websites
Provide product recommendations and target advertising
Secure online processes
Legitimate interest for processing your personal information may be used, for example, to assist in the performance of a service, contract, or to improve a service. It will be limited to the purpose of achieving the legitimate interest. We assure you that if legitimate interest is used as a ground for processing your personal information, we will keep a record of this, and you have the right to ask for this information. This ground does not outweigh your rights as an individual and will be limited to purposes of achieving a legitimate interest.
We also may process or disclose your personal information in the performance of a contract as well as when we have a legal obligation, e.g., official investigations, tax obligations, financial reporting. For example, a court order or a subpoena may require us to process personal information for a particular purpose.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Notice.
Citrus Pear does not design our websites to appeal to children, nor are they directed at children under 13. We do not knowingly collect personally identifiable information from persons under the age of 13, and we strive to comply with the provisions of COPPA (The Children’s Online Privacy Protection Act). If you are a parent of a child under 13, and you believe that your child has provided us with information about themselves, please contact us at contact@citruspear.com.
If you live outside the United States (U.S.), you understand and agree that your personal information will be transferred to and stored in the U.S. EU Customers: We must inform you that there are risks associated with data transfers, and we rely on derogations for specific situations, GDPR Article 49.
Personal information is kept one year after Citrus Pear is released of all requirements for keeping the information, or unless you instruct use to delete your personal information. Information is retained to provide quality services such as a product guarantees, warranty services, financial obligations, etc.
Your personal information is important to us, and we will take reasonable and appropriate measures to protect your information. Although we cannot guarantee the security of your personal information, we implement technical, administrative, and physical controls to protect your information from unauthorized disclosures, misuse, or modification. These controls include restrictive access controls, vulnerability management, incident management, and employee training.
To further the reduce the risk to your personal information, we encourage you to protect your UserIDs and Passwords and to always use caution with your online interactions.
With very few exceptions, you have choices regarding your personal information. You have the right to:
View the personal information we have collected
Access your information in portable format
Edit or correct any personal information
Delete any personal information
Restrict the collection of certain personal information
Restrict the use of your sensitive personal information
Restrict the storage of your information longer than necessary
Opt-out of the sale of your personal information
You may also opt-out of our marketing communications. Please understand you will continue to receive non-marketing or transactional messages from us, such as account messages and inquiry responses.
Additionally, you may opt out of any future contact with us or exercise your data rights by contacting us via the following methods at any time:
Email
contact@citruspear.com
Toll-Free Phone Number
888-412-0495
The Company will not discriminate consumers exercising one or more of these rights.
We do not respond to or honor “Do Not Track” signals or similar mechanisms transmitted by web browsers.
By adjusting the settings on your mobile device, you may control the location-based collection and use of your personal information through our mobile applications. If location permissions are restricted, we may continue to approximate your location based on other information you have agreed to provide. You may opt-out of all location-based information collection by uninstalling all of our mobile applications from your devices.
Lastly, for your convenience, links may be provided on our webpages that link to external party websites. This Privacy Notice does not apply to, and we are not responsible for, the privacy practices of any external companies or organizations that we do not own or control. You are encouraged to read the privacy notices of each linked site.
This Privacy Notice was last updated 1 April 2024. Please check periodically for updates.
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